EN
Updated: Today

Summary (English)

Important relief measures announced for customers in Jammu & Kashmir by Jio & Airtel (subject to provider confirmation).

Highlights:
  • Prepaid users: Complimentary voice calls + 1GB/day data (per announcement—check plan caps).
  • Postpaid users: 3 days extra grace (temporary extension before bill due date / service suspension).
  • Applies to specified numbers and regions in J&K; terms & eligibility may vary by subscriber and plan.
This is a public service announcement style update. Please verify with your operator: MyJio / Airtel Thanks app or official customer care for exact eligibility and activation method.
Verify with Jio / Airtel Read full details below

Prepaid Relief — What to expect

English:

  • Free voice calls: Temporary complimentary local/national voice calls (check whether this includes roaming).
  • 1GB/day data: Daily data allowance of 1GB — often valid for light browsing and social apps.
  • Validity: Usually for a specified short period (e.g., promotional 7–30 days). Confirm activation date and expiry in the app or SMS alert.

How to claim: Open MyJio / Airtel Thanks app → Check offers / notifications → Activate if required.

Postpaid Relief — Extra Grace

English:

  • 3 days additional grace: Postpaid customers in J&K get extra 3 days before late fees or suspension.
  • Does not remove the bill — it's an administrative grace to help payments in affected areas.
  • Check if automatic or needs request via customer care.

If in doubt: call customer care (Jio: 199/198; Airtel: 121/198) or use the app to view billing and grace details.

Eligibility & Verification

English:

  • May be limited to subscribers with registered J&K numbers or those currently located in the region.
  • Excluded: Corporate/enterprise accounts may have different policies.
  • Operators usually send SMS or app notification with exact terms — keep an eye on messages and official social handles.

Customer Steps & Safety

Steps:

  1. Open official operator app → Check "Offers" or "Alerts".
  2. If SMS received, follow link or instructions only to official domains or the app (avoid third-party links).
  3. For billing/grace queries call official support number or visit local store.
English — Full Detail

Full message (English)

Big Update for Jammu & Kashmir subscribers: Jio and Airtel are offering temporary relief measures for customers in selected J&K areas. Prepaid users may receive complimentary voice calling plus 1GB/day of data for the promotional period. Postpaid customers may receive an extra 3-day grace period on bill payments before service restrictions apply. These measures aim to support connectivity during the current situation. Please confirm exact dates, eligible numbers, and activation steps through your operator’s official app or SMS notifications.

اردو

پورا پیغام (اردو)

اہم اپ ڈیٹ برائے جموں و کشمیر صارفین: Jio اور Airtel نے محدود مدت کے لیے ریلیف کے اقدامات کا اعلان کیا ہے۔ پری پیڈ صارفین کو ممکنہ طور پر مفت وائس کالز کے ساتھ روزانہ 1GB ڈیٹا دیا جا رہا ہے۔ پوسٹ پیڈ صارفین کو بل کی ادائیگی سے پہلے 3 دن کی اضافی رعایت دی جا سکتی ہے۔ یہ اقدامات اس صورتِ حال میں کنیکٹیویٹی برقرار رکھنے کے لیے کیے گئے ہیں۔ براہِ کرم حتمی معلومات، مدت اور اہلیت اپنے نیٹ ورک کے آفیشل ایپ (MyJio / Airtel Thanks) یا موصولہ SMS میں چیک کریں۔

हिन्दी

पूरा संदेश (हिन्दी)

जम्मू व कश्मीर के ग्राहकों के लिए बड़ी अपडेट: Jio और Airtel ने सीमित अवधि के लिए राहत उपाय घोषित किए हैं। प्रीपेड उपयोगकर्ताओं को संभवतः मुफ्त वॉइस कॉल्स के साथ प्रतिदिन 1GB डेटा दिया जा सकता है। पोस्टपेड ग्राहकों को बिल भुगतान से पहले अतिरिक्त 3 दिनों की ग्रेस अवधि मिल सकती है। कृपया सटीक समयावधि, पात्रता और सक्रियकरण के लिए अपने ऑपरेटर के आधिकारिक ऐप या प्राप्त SMS की जाँच करें।

Actions — What you should do

  • Open your MyJio or Airtel Thanks app → Offers / Alerts.
  • Check SMS from your operator for a verified link — avoid unknown links.
  • If you are unsure, call operator customer care or visit a local store.
Check in App Share

Disclaimer: This page is an informational announcement template. Always verify promotions and billing changes with Jio / Airtel official channels. We are not responsible for mismatched or outdated information.